Our Projects and Services
These are long term projects that we are handling for firms in the England and Wales Jurisdiction.
Failing Clinical Negligence Department
We assisted the owner of a sole practitioner / ltd company firm in West Yorkshire with a large caseload of clinical files. The staff handling costs were in excess of £400k per year and the turnover of the department was in the region of £500k excluding PII. Our involvement reduced ongoing staff costs through redundancy to nil as the existing department was run off. The turnover in the first year of operation rose to £800k and the overall costs to the firm was £280k.
Audit and Risk Assessment for Clinical After the Event Insurer
As an agent for a Medical Negligence Insurer, we took over the Lexcel and Risk audit for 3 interlinked former PI firms based in the west midlands. They had each a 1dismal success ratio based on payment via indemnity claims. We successfully vetted and reduced the caseload from 320 to 210 files and made various suggestions for future management and expert instruction. Claims fell to less than 15% and the value of claims also fell by over 50%.
Complaint Handling Services for a Mixed Civil Firm
We took over the complaints caseload from a mixed LLP with the aim of reducing the impact of poor social media - online reviews. Over the space of 4 months we dealt with 120 complaints mostly of a residential property nature but with some additional litigation complaints. We were able to reduce the outcomes on all complaint files and even returned a positive social media - online review balance to the firm. The caseload was reduced to nil and the responsibility handed back to the managing partner.
High Net Worth Individuals
We have taken over the litigation of 4 files for firms on a "white label" basis - where the client is either a high net worth individual or tv / media personality. The risk to the firm has been high both in terms of potential reputational damage and potentially in data leaks. 3 of these individuals were pursuing cases for cosmetic / dental negligence and one for personal injuries sustained in a sporting arena. In each case the firm was successful in providing a first class service and was able to retain the client for other commercial service instructions.