It is no surprise that the legal industry has struggled with complaints handling since the introduciton of the Legal Ombudsmans service. The onus has shifted in most industries toward postive customer responses and away from negative reviews. However the legal industry is a complete reverse barometer of this situation. This has much to do with professional indemnity renewals.
inevitably dealing with this challenge has become a costly and time inefficient process. Outsourcing allows partners to focus on business delivery and growth. Contact today for a tailored qoute on your positon